Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your received your item, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, you can contact us at [email protected] . If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*You can always contact us for any return questions at [email protected].

What items are returnable?

You can return your items within 30 days of your initial order date.

Items must be in original new condition.
Must have all original packaging, including all tags and labels.
If your returned merchandise is denied, you will be responsible for all shipping charges to return the items back to you.

What items are not returnable?
Clearance Items are NOT returnable. These items are FINAL SALE.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 to 7 working days.

Please send your return merchandise, along with all packaging and tags to:

diva-tress

+1 970 906 4946

630 24 Rd, Grand Junction, CO 81505， United States

Are there any charges for return?

Original shipping charges are non-refundable
You are responsible for the charges of the return shipping
Re-stocking fees may apply at our discretion

Need help?